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SHIPPING RATES DELIVERY ESTIMATES

All orders are shipped from Poland. Standard Shipping is free on items from 99$. Delivery time is about 3-14 working days to the USA and Canada, 3-7 working days to all of Europe and 5-15 working days to the rest of the world. 

SHIPMENT PROCESSING TIME

The processing time of most orders is 2-5 working days. We will try our best to ship all orders the next business day. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may delay. Please allow additional time in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone. We ship to all USA states including Puerto Rico, Hawaii, Alaska, APO/FPO/DPO. Please double check your billing and shipping address when placing an order as we are unable to reroute packages. If any shipment is returned due to an error in the shipping address provided to us or due to the package not being claimed by the receiver, we will deduct $10 from the purchase price prior to issuing the refund.

SHIPMENT CONFIRMATION ORDER TRACKING

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s.) The tracking number will be active within 24 hours.

WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from our warehouses in Ukraine and they will do everything they can to get you your order as fast as they can! Due to the popularity of our offers, please allow an estimated 5-10 working days for your order to arrive in the USA (depends on the remoteness of your address from our warehouse). Please note, that due to the extreme popularity of our offers, these are only estimates.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back, or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might apply to shipping situations.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

Unique Woman Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.). Buyers with shipping to Canada are subject to additional GST and HST taxes on top of the listed price. The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which is determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

CAN I CANCEL MY ORDER?

Canceling or Canceled Orders: Eligible for a full refund, including S&H, ONLY if canceled prior to shipping. We cannot process claims, refunds, or additional requests once the package is in transit with the carrier. You have 30 minutes to cancel your order.

Still have questions? Please write to us by e-mail: info@uqwomen.com

Refund Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@uqwomen.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@uqwomen.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.